Refund policy
At SupplyNest.ca, your satisfaction is our priority. If you are not completely happy with your purchase, we are here to help. Please read our return and refund policy carefully.
Returns
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You may request a return within 14 days of receiving your order.
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Items must be:
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Unused, unopened, and in their original packaging
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In the same condition as received
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Accompanied by proof of purchase (order number or receipt)
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⚠️ For health, beauty, and personal care products, we cannot accept returns if the seal is broken due to hygiene and safety reasons.
Refunds
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Once we receive and inspect your return, we will notify you of the approval or rejection.
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Approved refunds will be processed to your original method of payment within 5–7 business days.
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Shipping costs are non-refundable unless the return is due to our error (wrong or damaged item).
Exchanges
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We only replace items if they are defective, damaged, or incorrect.
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If you need an exchange for the same product, please contact us at support@supplynest.ca before sending the item back.
Return Shipping
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Customers are responsible for return shipping costs unless the item is defective or incorrect.
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We recommend using a trackable shipping service to ensure your return is received.
Non-Returnable Items
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Gift cards
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Discounted/clearance items
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Opened health & beauty products (for hygiene reasons)
Contact Us
If you have any questions about our return and refund policy, please contact us:
📧 Email: support@supplynest.ca
📍 Address:
Rofeenzo Wholesalers Ltd
77 Sundance Crescent, Scarborough, ON
Toronto, M1G 2M1, Canada