HERE TO HELP
Frequently asked questions.
Helpful answers about browsing, products, orders and customer support.
PRODUCTS
Shopping questions
How do I know if a product is available?
Current availability is displayed on the product page. Some catalogue items may be out of stock or not yet published.
Can you help me check ingredients?
Refer to the manufacturer packaging and the item description. If anything is unclear, email our team with the product name and size.
ORDERS
Delivery & returns
When will I see shipping options?
Available shipping rates and methods are shown at checkout once your delivery address is entered.
How can I request a return?
Review the refund policy linked in the footer and email us with your order number.
SUPPORT
Getting in touch
Which payment methods do you accept?
The secure Shopify checkout displays currently supported payment methods.
How can I contact SupplyNest?
Write to sales@supplynest.ca, call +1 (279) 207-5151, or use the contact form.